Many Direct Express card holders call, what they hope is, the Dispute Resolutions Department enquiring about dispute forms and fax numbers.
The sad truth is that there is no dispute form that you can download from the website in order to report suspicious activities in your Direct Express account; there is no fax number either.
The only way Direct Express card holders can dispute suspicious charges on their Express card is by calling Direct Express Customer Service at these numbers:
– Direct Express Customer Service: 1-888-741-1115
– Hearing impaired: 1-866-569-0447
– Direct Express phone number International: 1-765-778-6290 (Collect)
You can call these Direct Express numbers 24*7 and file your complaint against suspicious transactions on your USDirectExpress card.
Be ready with your Direct Express card number at the time of the call, along with the transaction details such as the transaction date, amount charged, and the merchant details.
At the time of the call, the Direct Express Customer Service will also ask you to verify personal information such as Your name, date of birth, social security number, and some other information.
This is done to confirm that you are the authentic cardholder, and to ensure the security of your Direct Express account.
We hear a lot of disgruntled cardholders complaint about the frustrating, and usually unhelpful, the experience they face with the Direct Express Dispute Department. Tell us what kind of experience you’ve had with Direct Express Customer Service.
Or if you need more help for US Direct Express Card, read the post for it.