USDirectExpress – Direct Express Customer Service

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A bill was a recently passed that required all federal benefit payments in the United States to be paid electronically.

This can be done in two ways.

One way is to have the benefit directly deposited to a bank account.

The second way is to have the benefit directly deposited into a prepaid debit card approved by the US Treasury Department: the USDirectExpress Card. The second option is especially useful for those who don’t have a bank account in the United States.

When you are already a Direct Express Card holder, you can use the Direct Express customer service phone number. If you have any questions, issues, or concerns, you can speak to Direct Express customer service representatives through the phone 24 hours a day, 7 days a week.

Following are the relevant Direct Express number for customer service:

  • Direct Express Customer service: 1-888-741-1115 (For live person, Choose option 3)
  • Hearing impaired: 1-866-569-0447
  • International: 1-765-778-6290 (Toll Collect)

Please be aware that calling Direct Express customer service can only be made within the United States and it is toll-free. If you are abroad, you will need to call the International Direct Express customer service number, and the relevant long-distance charges will be applied to you.


Applying for a new USDirectExpress MasterCard

If the Direct Express MasterCard sounds like the right choice for you to manage your federal benefits, then it’s easy to sign up and receive a Direct Express card.

In order to sign up, simply call Direct Express number: 1-800-333-1795. The card enrollment is open 7:00 AM CST to 7:00 PM CST from Monday to Friday. When you call, you can ask the representative any other questions and concerns you have about the card before you sign up.

When you do decide to sign up for the Direct Express card, simply inform the customer representative there. The representative will ask you for some of your personal information, and your new card will arrive in the mail within a few days.

Before to get all the details you need from the representative, such as how to use the USDirectExpress card, how to deposit your federal benefits, and how to check your account balances, and so forth.