USDirectExpress – When Your Direct Express Card is Lost or Stolen

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Accidents happen, and sometimes your personal belongings can be misplaced or even stolen on the rare occasion. If you lost cash, it might never be replaced.

A Direct Express MasterCard, however, is much safer than cash.

Misplacing the Direct Express card is unlikely to jeopardize your account, so among all your other worries, there is one less thing to worry about.

When this does happen, you will simply need to let the people at Direct Express know as soon as you can.

After that, they can deactivate your lost USdirectexpress card and send you a new replacement direct express debit card.

If your Direct Express Card is lost or stolen, please call the Direct Express customer service number at 1 (888) 741-1115 as soon as you can to inform them that your USdirectexpress card has been lost.

In order to report your lost or stolen the direct express card, you will need to speak with a customer service representative by calling the direct express phone number. Please be aware that many people have said that it might be challenging to reach a representative on direct express customer service lines.

Many people have reported issues with long hold times and sometimes lost connections. If you run into this problem, just be patient and try again until you get a hold of a representative.

Instead of using the prompt for a lost or stolen card, you can also try another one of the prompts, such for checking your account balance, to reach a customer representative faster.

Once you are talking to a representative, simply let them know that your direct express card was lost or stolen. They may need some personal information to verify your identity and find your account.

 

Monitoring your USdirectexpress account activities online

It will be important for you to know whether any charges have been made to the direct express card you lost between the time you last had it, and the time that it has been deactivated.

One way to do this is to check your account activity and balances online.

Another way is simply to inform the customer service representative when you are reporting your lost or stolen Direct Express card.

Make sure you are aware of the last time that you still had the card or the time of the most recent purchase that you made yourself.

Report this to the direct express customer service representative and confirm whether any charge has been made since then. In the unfortunate event that charges have been made, make sure to have the representative rollback any charges to your credit card.

At the end of the call with direct express customer service, they should let you know that the old card has been permanently deactivated and that a new card will arrive in the mail within a few days.

During the time between the two cards, it is often a good deal to keep monitoring your account activities online to make sure suspicious charges don’t appear.

 

Keeping safe with your credit USdirectexpress cards

There are simple ways to keep your credit card information safe from malicious individuals. Make sure you never give your credit card information to anyone except those you completely trust.

Keep the number of your credit cards to a minimum, and only carry those you will need at any time.

Keep on top of your finances by monitoring your account activities daily, and immediately report anything that looks suspicious to the credit card company.